Return policy

RETURN POLICY

The customer must return or deliver the product directly to Manantial Salado SL (Ancestral Spring Salt), to the same address used for order delivery, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal is exercised. The deadline will be considered met if the customer returns the product before the end of the period.

In any case, returned products must be in perfect condition, unused, and in their original packaging. Therefore, to avoid problems during transport, please ensure that the package is properly protected and sealed. Once received, Manantial Salad SL will check its condition. As soon as we verify that the item(s), as well as any components, accessories, promotional gifts, and documentation, are complete and in perfect condition, we will proceed with the refund.

The customer will be responsible for the costs of returning the product.

Payment refund

Manantial Salado SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.

The refund of amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise agreed.

Manantial Salado SL may withhold the refund until it has received the product, which is the reason for withdrawal, or until the customer provides proof of return of this product, whichever condition is met first.

Return of defective product

If the product is not in good condition and the cause is not attributable to the customer, the customer will have the right to return the product, informing Manantial Salado SL of the reason for the return through any of the means provided in these terms and conditions, at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal. You may contact us at the following email address: contacto@salancestral.com .

Manantial Salado SL undertakes to assume the cost of the return and replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to file a complaint, the Manantial Salado SL establishment is located at Las Salinas S/N Salinas de Oro, Navarra 31175 or via email contacto@salancestral.com

Jurisdiction

Likewise, Manantial Salado SL reserves the right to take any civil or criminal action it deems appropriate for the misuse of its website and content or for non-compliance with these conditions.

The relationship between the user and the service provider will be governed by the laws in force and applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to the ordinary courts, complying with the rules on jurisdiction and venue. Manantial Salado SL is domiciled in Pamplona, ​​Navarre.